Refund and Cancellation Policy - Versetta

Subscription Cancellation

You may cancel your subscription to Versetta's services at any time. To cancel your subscription, please follow these steps:

1. Log into your Versetta account
2. Navigate to the Account Settings or Subscription Management section
3. Click on the "Cancel Subscription" button
4. Follow the prompts to confirm your cancellation

If you encounter any issues during the cancellation process, please contact our support team at support@versetta.com for assistance.

Effective Date of Cancellation

Upon cancellation, your subscription will remain active until the end of your current billing period. After this period, your subscription will not renew, and you will lose access to premium features. You will continue to have access to any data or content you have created or uploaded to the platform, subject to our data retention policies.

Refund Policy

Versetta operates on a no-refund policy for subscription fees. We do not provide refunds for:

• Partial use of the service during a billing period
• Unused time on a subscription
• Subscription fees paid in advance

This policy is in place because Versetta is a digital service that provides immediate access to our platform and features upon payment.

Exceptions to the No-Refund Policy

In certain exceptional circumstances, we may consider issuing a refund. These situations will be evaluated on a case-by-case basis and may include:

• Technical issues on our end that have severely impacted your ability to use the service
• Erroneous charges or billing errors on our part

If you believe you qualify for a refund under these exceptional circumstances, please contact our support team at support@versetta.com with a detailed explanation of your situation.

Refund Processing

In the event that a refund is approved:

• The refund will be processed using the original method of payment
• Refunds may take 5-10 business days to appear on your statement, depending on your payment provider
• Any taxes or fees associated with the refund will be handled in accordance with applicable laws and regulations

Changes to Subscription Plans

If you upgrade or downgrade your subscription plan, the changes will take effect at the start of your next billing cycle. We do not provide prorated refunds for downgrades mid-cycle.

Free Trials

If you signed up for a free trial and cancel before the trial period ends, you will not be charged. If you do not cancel before the trial period ends, you will be automatically enrolled in the paid subscription plan you selected at the time of sign-up.

Account Termination

Versetta reserves the right to terminate accounts in accordance with our Terms of Service. In the event of account termination due to violation of our terms, no refund will be issued.

Data Retention After Cancellation

Upon cancellation of your subscription:

• We may retain certain data in accordance with legal requirements and our data retention policies
• You will have a limited time (typically 30 days) to export any data you wish to keep
• After this period, we may delete your data from our active systems

For more information on data retention, please refer to our Privacy Policy.

Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us at:

Versetta
[Your Company Address]
Email: billing@versetta.com
Phone: [Your Phone Number]